Frequently Asked Questions
What is you wax made of?
The wax I use is a custom soy blend and the fragrance oil I use in the wax is paraben-free. An all our products are vegan friendly.
Where are your candles made?
All candles are made in Kent, England and are hand poured by me.
How long to your candles burn for?
Our candles burn for a minimum of 30 hours but can be much longer if you follow our candle care guide which can be found here: https://whereiglow.com/pages/candle-care-guide
Will your candles leave black marks on my ceiling?
They won’t! We use soy wax which means you will get a long, clean burn time from our candles.
Do you ship internationally?
Yes I currently ship to the following regions: UK, Europe, Australia, New Zealand, Canada and the United States of America. Please visit https://whereiglow.com/policies/shipping-policy to find out more.
I just placed an order, when will my order arrive?
Orders are usually processed usually within 1 working day but can take up 2 days to be processed and all orders for delivery within the UK are sent Royal Mail 2nd Class Signed For and can take 3 - 5 days to arrive.
International orders are sent via FedEx or DPD and can take up 2 weeks to arrive but is usually arrive within 5 - 7 days.
If your order is urgent please contact me before ordering and I will be able to advise you on your options.
My order is damaged, what should I do?
If something is not right with your delivery please let us know straight away. Please email us at firstname.lastname@example.org with details, your order number and a photo and will rectify the issue as soon as possible.